At RN Study Resources, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your PDF book purchase, we're here to help. Our refund policy covers various scenarios to ensure a smooth and satisfactory experience for our customers.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
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Incorrect Book Delivered: In the rare event that the downloaded book is different from the one you selected for purchase, we apologize for the inconvenience. Please notify us immediately, and we'll provide you with the correct book or issue a full refund.
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Technical Issues: If you encounter technical difficulties preventing you from accessing the purchased book, despite meeting the system requirements and following our provided instructions, we'll work with you to resolve the issue promptly. If the issue persists and cannot be resolved, you may be eligible for a refund.
Our collection includes a wide range of materials from recent past exams. We always try to supply the most recent and relevant exam material. However, due to the dynamic nature of exams, we cannot guarantee that the materials bought will be the same ones you will get on your exams. All materials sold remain an excellent resource for understanding question patterns and preparing effectively.
Refund Process
To request a refund, please contact our customer support team via email at [support@rnstudentresources.com] or through our website's contact form. When submitting your request, please provide the following details:
- Order number
- Name of the book
- Description of the issue encountered
Our customer support team will review your request and respond within 2 business days. If your refund request is approved, refunds will be issued to the original payment method used for the purchase.
Exclusions
Please note that refunds are not applicable under the following circumstances:
- Change of mind or dissatisfaction with the book content.
- Compatibility issues arising from the user's device or software.
- Attempts to abuse the refund policy.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We're committed to ensuring your satisfaction and will gladly assist you with any inquiries.